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Delivery & Returns

Delivery Information

How can I get free delivery?

We offer free local delivery for purchases that total HK$600 or more (except furniture items).

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For orders less than HK$600, the delivery fee is HK$50 per order.

 

A separate delivery quote will be provided for the furniture orders.​

What are the covered services areas?

We deliver to commercial and residential addresses within Hong Kong SAR (excluding Discovery Bay, Ma Wan, Hong Kong International Airport, and all outlying islands). Delivery service does not apply to locations that courier trucks cannot directly access.

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An extra fee will be charged for the delivery of stairs.​

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We will not be responsible for any damage or loss caused when orders are left at the recipient's door or security/management office upon the customer's request.

How long shall I expect to receive my order?

Local Delivery

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Once the order is placed successfully, you will receive an order confirmation and a notification when your order is ready for shipping by email and text message with the estimated delivery date. The estimated delivery date will be within 7 to 10 working days from the item's departure from the factory. A tracking number will be provided after shipment confirm.

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Some products may be subjected to special delivery arrangements or dispatch times, this information will be updated during the delivery progress.

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Please note that shipping business days are considered to be Monday to Friday. Public holidays and weekends are not included.

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Deliveries are handled by a third-party carrier, therefore, we cannot guarantee the accuracy of the estimated arrival. Please note that the custom clearance may take time based on government policies.

International Delivery

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Once an international shipment reaches its destination, the recipient may be subject to import taxes, customs duties, and fees. The recipient must also pay additional charges for customs clearance.​​

If you have not received a confirmation or notification within one week of your purchase, or you have special shipping or delivery needs, please don't hesitate to contact us or email info.thehouseclub@gmail.com, and we will provide an update. We will endeavor to resolve any fulfillment and delivery issues immediately and limit their impact on you. 

Returns & Exchanges

How to apply for an exchange?

All products purchased cannot be exchanged unless the product is found to be damaged or defective on delivery.

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To be eligible for exchange, the product must be unused, unopened, and in the same condition as the one you received. Please include the original packaging tags, certificates, manufacturer warranty card, instructions, gifts, and other accessories and parts when returning the products for exchange. The packaging must be undamaged with tags intact and attached to the item. Returned items that do not meet our policy will not be accepted and will be sent back to the customer.

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Certain designated products are not eligible for exchange under any circumstances, this will be so stated when you place your order.

How shall I request for exchange?

  • Please record the damage or defect clearly with photo(s) or video(s), and email us at info.thehouseclub@gmail.com within 5 days of receipt or collection of your order.

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  • We will reply to your email with a confirmation of whether the product is eligible for exchange and, if eligible, instructions on how to return it.

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  • The exchange process time depends on the item and manufacturer's reply.

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  • The return and exchange process will be the same method of delivery of your original purchase.

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  • Returned item(s) deems eligible for exchange will only be replaced with a new item of the same product.

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  • Exchange can only be effected once for each order.

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  • Coupon(s) or voucher(s) used at the time of purchase will not be refunded or re-issued under any circumstances.

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